Insights AI

What is Insights AI?

Insights AI brings enterprise-grade voice analytics to SMBs. Every call is automatically transcribed, summarized and analyzed for sentiment — giving managers the quality intelligence that used to require a team of analysts.

And to make the most of this data, just ask: a natural language AI assistant answers your questions about your calls and their transcripts, and an MCP server lets you query your calls from your own AI assistant, such as Claude.

Key Features

Automatic Transcription with Speaker Separation

Every call is transcribed automatically with speaker identification. Never listen to a recording just to find one piece of information again.

Smart Summaries & Topic Extraction

AI generates a concise summary of each call and identifies the key topics discussed — reason for calling, outcome, action items.

Sentiment Analysis

Detect customer sentiment (positive, neutral, negative), identify friction points and flag calls that need attention.

Quality Scoring

Automated FCR (First Call Resolution) scoring. Create custom evaluation grids and score agents consistently at scale.

An AI assistant that answers your questions about your calls

Query your calls in plain language, right inside CX-Engine: "What are my customers talking about the most?", "What frustrated them this week?", "What are each agent's strengths and areas for improvement?". The assistant analyzes your calls, their AI analysis and their full transcripts, then answers within seconds, citing the calls involved. Answers can be copied and exported to Word.

MCP-compatible: your calls in your own AI assistant

Insights AI includes an MCP server (Model Context Protocol), the open standard for AI assistants. Connect Claude or any MCP-compatible assistant to your calls in a few clicks (ChatGPT coming soon): counts, trends, reasons for frustration, agent reports and transcript reading, from the tool your team uses every day. Read-only access, secured by token and restricted to the PBX of your choice.

Complete exports

Export your calls with their analysis and full transcript, as a spreadsheet (CSV, Excel) or as a file ready to be analyzed by an AI.

Macro Analytics

Performance analysis by period, agent or team. Sync insights with your CRM for a complete customer view.

Pricing

Includes transcription, summaries and sentiment analysis. Fair use: 30 hours/month/user (pooled).