FAQ

Frequently Asked Questions

Answers to common questions about Expert Statistics, Insights AI and CRM Middleware.

Insights AI

Learn what Insights AI does, which PBX systems it supports, and what intelligence it produces from every call.

How automatic transcription works, what sentiment analysis measures, and what speech KPIs Insights AI computes for each call.

How to activate Insights AI, what prerequisites are required, how it is priced, and how to configure call subjects and audit grids.

Understand how Expert Statistics categorizes and counts calls: incoming, internal, declined and abandoned.

Configure groups, scheduled reports, and real-time alerts to get the most out of Expert Statistics.

Understand queue wait times, consolidation modes, and how calls are counted across multiple queues.

Which CRMs, helpdesks and PBX systems work with CRM Middleware, and how connections are authenticated.

Step-by-step guidance for connecting 3CX or Yeastar to CX-Engine via the OAuth 2.0 flow.

Enable contact lookup, call logging, and field mapping, and understand how data syncs to your CRM.

We connect your PBX in a demo and you ask your real questions. If it teaches you nothing, we stop there.