How do I create groups in Expert Statistics?

Expert Statistics allows you to group multiple users, multiple queues, or multiple incoming numbers together.

By recalling pre-configured groups, you can view the corresponding statistics quickly and easily, without having to re-select resources one by one for each consultation. Groups are managed from the Configuration menu.

How do I schedule reports?

From the Configuration menu, you can schedule recurring reports to be delivered by email at a defined interval: daily, weekly, or monthly. Each report can be scoped to specific queues, extensions, or groups, and formatted to match the needs of its recipients.

Reports are delivered automatically, with no manual action required each time.

How do I configure real-time alerts?

Expert Statistics lets you define threshold-based alerts that trigger a notification when a critical condition is met: for example, when the number of missed calls exceeds a limit, when a queue wait time is too long, or when an agent becomes unavailable for too long.

Alerts can be sent by email. They are configured from the Alerts section of the Configuration menu.

Can I customize the columns and metrics shown in dashboards?

Yes. Dashboard views can be adapted to show the metrics most relevant to your team. You can add, remove, or reorder columns, and choose which KPIs are displayed for queues, extensions, or ring groups.

What is the difference between a view and a group?

A group is a saved selection of resources (extensions, queues, or incoming numbers) that can be recalled at any time to filter statistics.

A view is a dashboard layout configuration that defines which metrics are displayed and how. Both can be combined: apply a group to a view to get a tailored snapshot for a specific team or department.